Arsma Hotel

We had a big room with a view to the ocean. The staff was outstanding: always friendly and trying to help, though there were occasional language barriers. The hotel lends bicycles to their guests so we could get around Hualien without relying on the spotty public transport.The place is 5 minutes on foot to the night market with tons of interesting dining options.Breakfast buffet was also very good with several western choices.All in all, our best hotel in Taiwan.

The location of the hotel is perfect for us without a car. The room is good size and clean.

I think the front desk people are not most knowledge and somewhat not too willing to help.

It is good in general and the staffs were super friendly andhelpful. The hotel is in renovation during our stay, no view but we got breakfast, super and lots of coffee, snacks and ice-cream during our stay. The bed is good. The breakfast was really good, lots of choices. Super, will definitely stay again when we visit the place again in the future.

Not sure is the toilet too small or the toilet seat is too big for the bathroom. We hardly can open or close the door when sit down on the toilet seat.

The room was spacious and the location is one street away from the night market.

The toiletries are at the front desk counter and its not convenient to take it during checking in with the luggages.

Not right now because of my issue visit visa and today the consulate is open please issue me the visa and The ticket is already online I will buy and pay for reception

No please

Loved the fact that the food was mostly Taiwanese and catered to a more local population, but they had great coffee too. Also the snacks in the lobby were much appreciated

The ability of the front desk staff to give correct walking directions was not adequate and often we could not find the places we had asked about.

Lovely well appointed hotel in a great location. Free undercover parking and excellent breakfast.

Great location; friendly staff ; provide pick up at train station with appointment (at least 24 hours in advance ) with reasonable price. Good breakfast with multiple options.

Great service from the staffs, location is fairly central - near souvenir shops and train station (will need to take a cab)

Facilities are fairly old and towels are over washed

Superb location. 5 mins away from the night market and surrounded by interesting local eateries.

The room is big and bathroom is well. location of hotel near by the city center and night market is very great

The sound insulation of the room is a bit poor

Room was excellent and clean + the breakfast is amazing + staff were v helpful

Nothing!

The room is big and clean. Staff are friendly

Location

Ripped wallpaper, use of aboriginal word on buffet, faulty bidet

Convenient location, nice staff, good hotel.

Breakfast was mostly Asian style, not really for Western taste, Ocean view was mostly blocked by other buildings even though we had specifically booked an ocean view room.

Near Dongdamen Night Market and the Nanbin park. Staff were friendly. Breakfast spread was good, supper was bonus. Got a peak of the ocean from my room!

The pillows are hardly comfortable, and funny smell in the wardrobe. But is alright for a 1-night stay.

Loved having a city view in a good location. The staff all tried really hard to make our stay a good one.

Breakfast buffet was generous in selections and of good quality. Hotel is within short walking distance to the popular night market, which has abundant dining/snacking options.

Bedroom does not have any windows.

The staff was fantastic! Location was good.

The beds were a bit too firm.

Nice experience. The room was spacious and clean. The night market and seaside park are within walking distance. The staff was friendly and they even offer late night snacks for their guests.

Nothing really.